Terms and Conditions

The Terms and Conditions setout below apply to the use of this website and to all orders placed with CustomCraft Australia. Included in these Terms and Conditions are the provisions on the following pages:

Privacy Policy

Shipping and Returns

By continuing to use this website or by placing an order with CustomCraft Australia, you are giving your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affect your rights under Australian Consumer law.

Payment for any orders must be made in full at the time of ordering either by use of a valid Australian credit card or debit card acceptable to us or by Direct Bank Deposit, Square Payment, Paypal, Zip Pay, AfterPay or by any other means that we have agreed is acceptable to us. Payment for any order must be cleared into CustomCraft Australia's bank account prior to the fulfilling of the order.

When using a valid Australian credit card or debit card or other electronic means of payment, it is taken on the basis that you are duly authorised to use such payment method.

If you discover that you have made a mistake in your order, please contact us immediately preferably by phone or by sending us a message through our Contact page. Whilst we will endeavor to correct the mistake in your order, we cannot guarantee that we will be able to change the order.

Order Cancellations

If you wish to cancel your order please contact us preferably by phone or by sending us a message through our Contact page. No cancellation fees will apply if your order has not yet been processed and you will be issued with a full refund. Once an order has been processed or despatched no order cancellations will be accepted.


We always work very hard to ensure that all of our products are manufactured to the highest possible standard and delivered in excellent condition. All of our products are warranted to be free from defects for a period of 12 months from receipt of order. Variations in colour or texture particularly in timber products do not constitute defects.

If you have any queries regarding our Terms and Conditions, please send us a message from our Contact page

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